ALBUQUERQUE, N.M. (KRQE) – Bernalillo County is still dealing with a ransomware attack from Wednesday, but they will have some employees available at Alvarado Square Monday, Jan. 10 to answer questions and conduct limited operations as property taxes are due. While customer service employees will be available in the lobby to answer questions, residents are reminded that the Clerk’s Office and Treasurer’s Office computers are still down at this time.

The Treasurer’s Office can’t take payments in person due to the attack however, the county’s communications director wants to ensure people that county employees will be able to take any questions you may have.


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Bernalillo County states that while most other county buildings remain closed at this time, county employees are continuing to work remotely. Those needing assistance from a county department are asked to contact the office before traveling to Alvarado Square or any other county facility. Customer service can be reached at 505-468-7777.

The Treasurer’s Office is accepting tax payments through its online portal, county drop boxes, and at any branch of the Rio Grande Credit Union. It’s unclear when the Bernalillo County systems will be completely online. Emergency services are running normally.