FCC announces investigation into nationwide CenturyLink internet outage

New Mexico
Net Neutrality_1546028127768

FILE – In this Dec. 14, 2017 file photo, Federal Communications Commission (FCC) Chairman Ajit Pai arrives for an FCC meeting where they will vote on net neutrality in Washington. Published reports say Pai is skipping the CES gadget show because of death threats. Pai has scrapped popular net-neutrality rules that had barred broadband providers […]

The Federal Communications Commission Chairman Ajit Pai has announced Friday, December 28 that an investigation into the nationwide CenturyLink outages has been launched.

The Internet outages plagued several states Thursday including New Mexico. 

Verizon and CenturyLink both reported service issues across the country, affecting several major cities. 

Albuquerque officials report that Verizon’s outage was affecting calls to the city’s 911 call center in addition to the 242-cops line.

Pai issued the following statement Friday:

“When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help. The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling. I’ve directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage. This inquiry will include an examination of the effect that CenturyLink’s outage appears to have had on other providers’ 911 services. I have also spoken with CenturyLink to underscore the urgency of restoring service immediately. We will continue to montitor this situation closely to ensure that consumers’ access to 911 is restored as quickly as possible.”

While service has been restored, officials are working to make sure all services remain functional.

According to Verizon, they had an outage starting Wednesday night. Some customers’ phone numbers did not work as they were experiencing an outage in the Albuquerque area.

The company said in a statement Thursday that its network was “still experiencing a disruption” and that it was working to restore services. It provided no other details, including how many customers were affected.

CenturyLink’s outage began early in the day but by late Thursday night, the company tweeted that its engineers had identified a “network element” that was affecting services and expected to fully restore services within hours.

Monroe, Louisiana-based CenturyLink didn’t provide details of the problem and it didn’t indicate how many customers were affected. Customers from New York to California reported outages.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter that this was a “nationwide outage” and her agency needed to investigate.

Outage.Report is showing a large area of reported Verizon outages currently in New Mexico.

The same site is showing an extreme amount of outages for CenturyLink customers across the country.

Technical difficulties are also plaguing the Albuquerque Bernalillo County Water Utility Authority as they have posted the following on their website:

“Due to technical difficulties, our Customer Service help line, 842-WATR (9287) is currently unavailable. We apologize for the inconvenience, and we will have the issue resolved as soon as possible. Thank you for your patience.”

Verizon said it had service interruptions in Albuquerque, New Mexico, and parts of Montana as a result of issues with CenturyLink. Verizon said CenturyLink helps handle wireless network data traffic for Verizon and other wireless providers.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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