Behind the story: Small business’ sales tactics questioned after $60K in charges

KRQE Investigates

SANTA FE, N.M. (KRQE) – A recent KRQE News 13 investigation tells the story of a Santa Fe man’s experience fighting back against $60,000 worth of charges for skincare products he claims he didn’t want. The situation happened in mid-2021 at a shop near the Santa Fe Plaza and was only resolved after lawyers got involved.

Shedding some light on the process of putting together the story, KRQE News 13 Investigative Reporter Gabrielle Burkhart recently discussed the investigation at length with KRQE News 13 Digital Anchor Chris McKee. Watch the video above for the complete conversation.

For more context on Gabrielle’s report, watch or read the story in full on KRQE.com: “Man with autism charged $60K for skincare products.”

Among the topics discussed, why Gabrielle chose to report on this story and more on what the customer told Gabrielle about why he felt pressured into the purchase. At the end of the conversation, listen for more details on the interaction Gabrielle had with the business’ staff when she started asking questions about what happened.

“Behind the story,” is KRQE News 13’s new online exclusive web series, giving viewers a detailed look into the work that goes into KRQE News 13’s investigative reports. For more segments on prior stories, visit the KRQE News 13 Investigates page here.

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