In this day and age pretty much everyone has a cell phone, but have you ever wondered why cell coverage can still be a challenge, even in your own home?
“I literally get no service. I drop calls in my house all the time,” said Kristy Blystone of Albuquerque.
It’s the 21st century, but getting four bars on your cell phone can still be a struggle.
“I’m like, we’re right in the middle of town, why wouldn’t there be good service? I don’t understand,” said Blystone.
According to Root Metrics, Albuquerque ranks 86th for cell performance out of 125 major cities.
KRQE News 13 went to a company that represents the wireless industry across the U.S. to find out why. Paul Anuszkiewicz with CTIA weighed in on some factors as to why some people might have service issues.
One reason might be what your home is made of. For instance, adobe homes and older buildings are more dense than other materials.
“So you’d have a problem penetrating an adobe building unless you had a cell site almost right on top of it, because of the thickness of the walls and lack of windows,” said Paul Anuszkiewicz.
Another factor that can play a part in cell phone issues, people in Albuquerque have been told by their providers the height of their building affects service as well.
“They pretty much said that if I lived in a three story building that I would get service supper high up, but because we’re lower down, there’s no service,” said Blystone.
Anuszkiewicz says the higher up you are the less clutter there is to muddy the signal.
“Because you’re higher and can see the cell site more directly if you’re on a second story then you are on a first story,” he said.
KRQE News 13 did reach out to the City of Albuquerque’s Planning and Zoning department, a spokesperson said most of the city has some kind of coverage, but it depends on the carrier.
According to the Root Metrics Analysis, the cities that have the best cell performance are Lansing, Michigan, Indianapolis, and Modesto, California, which for the most part, all have flat terrain.