With the coronavirus pandemic ongoing and many New Mexican’s social distancing and staying home, it’s important to know what resources are available. Below are some useful phone numbers.

Coronavirus Hotline

1-855-600-3453

Please use the number above if you have health related questions about the Coronavirus.

Coronavirus Information Hotline

1-833-551-0518

For non-health related COVID-19 questions

COVID-19 Vaccine Registration Website

On Tuesday, Dec. 22, the state announced that you can now get a spot in line to receive the COVID-19 vaccine as they are still trying to decide what group of people should get it next. Right now, any New Mexican can sign up to get the vaccine through a new website. It is currently only going to frontline health care workers but when the state settles on the next phases, it will alert people when it’s their turn.

Visit https://cvvaccine.nmhealth.org/ to register.

 DOH Vaccine Hotline

Those who have questions, would like support with the registration process, or those without internet access can dial 1-855-600-3453 and press option 0 for vaccine questions and then option 4 for tech support.

Report non-compliance or violations of Public Health Order

If you want to report non-compliance within a business, a violation of the mass gatherings ban, or other violations of the public order, send information in an email to covid.enforcement@state.nm.us. The public may also contact their local police or sheriff’s department on their non-emergency phone lines.

When you submit a non-compliance complaint, provide the following information:

  • Date and time of the observed violation
  • City
  • County
  • Business Name
  • Business Address

Food Assitance Hotlines

  • Seniors who need groceries should call: 1-800-432-2080
  • If you need assistance obtaining food for school-age children call: 1-505-827-6683
  • SNAP Benefits: 1-800-283-4465
  • Special Supplemental Nutrition Program for Women, Infants, and Children Questions on food or formula availability: 1-505-469-0929
  • Special Supplemental Nutrition Program for Women, Infants, and Children General Questions: 1-866-867-3124

Pandemic-EBT Hotline for Parents

The Pandemic-EBT hotline has been established for parents who have questions about eligibility or would like additional information about P-EBT benefits.

The new 1-833-415-0569 P-EBT hotline will be manned from 8 a.m. to 6 p.m. Monday through Friday to assist families who have flooded current phone lines with questions about P-EBT.

The P-EBT program provides nutrition assistance to New Mexico families to offset meals missed because schools were in remote learning during August and September. New Mexico households with children who receive free or reduced-price meals will receive benefits of $5.86 per child per day for the dates their individual school was 100% virtual or up until the day their school instituted a hybrid model or Sept. 30.

The new P-EBT hotline will help improve communications for customers:

  • If you have never received SNAP and received the summer P-EBT benefit, the fall benefit will be issued onto the same card.
  • If you have never received SNAP and did not receive the summer P-EBT benefit, you will receive a P-EBT card before the end of October.
  • If you are an existing SNAP customer and received the summer P-EBT benefit on your SNAP EBT card, you will receive a separate P-EBT card for the fall benefit before the end of October.
  • For additional information or eligibility questions please call the NEW P-EBT hotline at 1-833-415-0569. 
  • For assistance in activating or replacing an EBT card please contact the card vendor, FIS Global, at 1-800-843-8303.
  • For frequently asked questions and to view the number of benefits issued based on each school schedule, visit: https://www.hsd.state.nm.us/LookingForAssistance/p-ebt.aspx.

A new self-service portal is also making it easier for low-income families to find information about food assistance. The Pandemic-EBT program is for families with children who get free or reduced lunches at school. The new portal can be accessed through the Human Services Department’s online tool.

Registration is not required to access the portal. However, the following information will be required to check a student’s eligibility for Pandemic-EBT benefits:

  • Student school identification number (assigned to student by school; if unsure of student ID number contact your students’ school)
  • The name of the school your child attended during the 2019-20 or 2020-21 school year
  • The name of the child’s guardian on file with your school district

Small Business Administration – Disaster Loan Assistance

The Small Business Administration (SBA) is providing up to $2 million in disaster assistance low-interest loans. This funding is now available to all New Mexico small businesses:

Apply online: https://disasterloan.sba.gov, call 1 (800) 659-2955 (TTY: 1-800-877-8339) or email disastercustomerservice@sba.gov 

NM Department of Workforce Solutions – Information for Workers Affected by COVID-19 

In light of the Public Health Emergency, certain workers may be eligible for Unemployment Insurance (UI) benefits. Visit https://www.dws.state.nm.us/COVID-19-Info for more information on unemployment or call 1-877-664-6984. 

Health Insurance Coverage

The Office of the Superintendent of Insurance launched the toll-free call center to help New Mexicans with questions about health insurance coverage related to COVID-19. It will be staffed from 8 a.m. to 6 p.m. Monday through Saturday

1-833-415-0566

  • How to obtain health insurance coverage
  • How to resolve grievances associated with premium payments, termination of coverage, claims, benefits denials, and surprise billing related to COVID-19
  • How to appeal an insurance decision

Help People Who Cannot Pay Rent in Albuquerque

Donate to the City of Albuquerque’s Health and Social Service Centers that will distribute funds to help people who cannot pay their rent. Checks can be made payable to: FCS Health and Social Services and mailed to these locations:

Mental Health Support

The New Mexico Crisis and Access Line are here to support individuals and communities during this time. They have counselors available and here to hear you 24/7 at 1–855-662-7474.

Resources for Domestic Violence, Abuse or Crisis Situations

  • UNM Mental Health: 505-272-2800
  • Alcoholics Anonymous: 505-266-1900
  • AGORA NM Crisis Center: 505-277-3013
  • National Domestic Violence Hotline: 1-800-799-SAFE (7233)
  • Domestic Violence Hotline: 1-800-773-3645
  • New Mexico Legal Aid: 505-633-6694
  • Child Abuse Hotline: 505-841-6100
  • Adult Protective Services: 1-866-654-3219 or (505) 476-4912
  • City of Albuquerque Senior Information Line: 505-764-6400
  • New Mexico Crisis and Access Line: 855-662-7474
  • New Mexico Rape Crisis Center: 505-266-7711

New Mexico Healthcare Worker and First Responder Support Line

24 hours a day, 7 days a week, 365 days a year
855-507-5509

New Mexico Peer to Peer Warmline

Call 3:30pm – 11:30pm or text 6pm – 11pm every day
1-855-4NM-7100 (466-7100)
711 for relay (hearing & speech impaired)

National Center for Disaster Fraud

Call 1-866-720-5721 or email disaster@leo.gov to report fraud related to COVID-19.

Social Security

If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778)

Blood Donations

The FDA is urging people to make blood donations during the coronavirus outbreak. Across the nation and in New Mexico, hospitals are in critical need of blood donations. Vitalant has four blood donation centers throughout New Mexico. Visit https://bloodhero.com/ or call 1-877-827-4376 to make an appointment or to see upcoming blood drive events.

Alzheimer’s Association, New Mexico Chapter

The New Mexico Chapter serves families facing Alzheimer’s across the state through support groups, a 24/7 Helpline (1 (800) 272-3900), information kits, resources and referrals, training workshops, education conferences, a respite reimbursement program and advocacy.

Due to precautionary health measures, their physical offices in New Mexico are closed until further notice, though they are available by phone & email. Call (505) 266-4473.

There are also web chats available by visiting www.alzfdn.org and clicking on the blue and white chat icon on the lower right-hand corner of the page