With the coronavirus pandemic ongoing and many New Mexican’s social distancing and staying home, it’s important to know what resources are available. Below are some useful phone numbers.
Coronavirus Health Hotline
Please use the number above if you have health related questions about the Coronavirus.
Coronavirus Information Hotline
Please use the number above if you have questions about school closures, job issues etc.
If you want to report non-compliance within a business, a violation of the mass gatherings ban, or other violations of the public order, send information in an email to firstname.lastname@example.org. The public may also contact their local police or sheriff’s department on their non-emergency phone lines.
When you submit a non-compliance complaint, provide the following information:
- Date and time of the observed violation
- Business Name
- Business Address
Food Assitance Hotlines
- Seniors who need groceries should call: 1-800-432-2080
- If you need assistance obtaining food for school-age children call: 1-505-827-6683
- SNAP Benefits: 1-800-283-4465
- Special Supplemental Nutrition Program for Women, Infants, and Children Questions on food or formula availability: 1-505-469-0929
- Special Supplemental Nutrition Program for Women, Infants, and Children General Questions: 1-866-867-3124
Pandemic-EBT Hotline for Parents
The Pandemic-EBT hotline has been established for parents who have questions about eligibility or would like additional information about P-EBT benefits.
The new 1-833-415-0569 P-EBT hotline will be manned from 8 a.m. to 6 p.m. Monday through Friday to assist families who have flooded current phone lines with questions about P-EBT.
The P-EBT program provides nutrition assistance to New Mexico families to offset meals missed because schools were in remote learning during August and September. New Mexico households with children who receive free or reduced-price meals will receive benefits of $5.86 per child per day for the dates their individual school was 100% virtual or up until the day their school instituted a hybrid model or Sept. 30.
The new P-EBT hotline will help improve communications for customers:
- If you have never received SNAP and received the summer P-EBT benefit, the fall benefit will be issued onto the same card.
- If you have never received SNAP and did not receive the summer P-EBT benefit, you will receive a P-EBT card before the end of October.
- If you are an existing SNAP customer and received the summer P-EBT benefit on your SNAP EBT card, you will receive a separate P-EBT card for the fall benefit before the end of October.
- For additional information or eligibility questions please call the NEW P-EBT hotline at 1-833-415-0569.
- For assistance in activating or replacing an EBT card please contact the card vendor, FIS Global, at 1-800-843-8303.
- For frequently asked questions and to view the number of benefits issued based on each school schedule, visit: https://www.hsd.state.nm.us/LookingForAssistance/p-ebt.aspx.
The Small Business Administration (SBA) is providing up to $2 million in disaster assistance low-interest loans. This funding is now available to all New Mexico small businesses:
In light of the Public Health Emergency, certain workers may be eligible for Unemployment Insurance (UI) benefits. Visit https://www.dws.state.nm.us/COVID-19-Info for more information on unemployment or call 1-877-664-6984.
The Office of the Superintendent of Insurance launched the toll-free call center to help New Mexicans with questions about health insurance coverage related to COVID-19. It will be staffed from 8 a.m. to 6 p.m. Monday through Saturday
- How to obtain health insurance coverage
- How to resolve grievances associated with premium payments, termination of coverage, claims, benefits denials, and surprise billing related to COVID-19
- How to appeal an insurance decision
Donate to the City of Albuquerque’s Health and Social Service Centers that will distribute funds to help people who cannot pay their rent. Checks can be made payable to: FCS Health and Social Services and mailed to these locations:
- Alamosa Health & Social Service Center – (505) 836-8800 – 6900 Gonzales SW, Albuquerque, NM 87121
- Los Griegos Health & Social Service Center – (505) 761-4050 – 1231 Candelaria NW, Albuquerque, NM 87107
- John Marshall Health & Social Service Center – (505) 848-1345 – 1500 Walter SE, Albuquerque, NM 87102
- East Central Health & Social Service Center – (505) 767-5700 – 7525 Zuni SE, Albuquerque, NM 87108
- For rental assistance in Vietnamese, contact the East Central Health and Social Service Center at 505-767-5700.
Mental Health Support
The New Mexico Crisis and Access Line are here to support individuals and communities during this time. They have counselors available and here to hear you 24/7 at 1–855-662-7474.
- National Domestic Violence Hotline: 1-800-799-SAFE (7233)
- UNM Mental Health: 505-272-2800
- Alcoholics Anonymous: 505-266-1900
- AGORA NM Crisis Center: 505-277-3013
- Domestic Violence Hotline: 1-800-773-3645
- New Mexico Legal Aid: 505-633-6694
- Child Abuse Hotline: 505-841-6100
- Elder Abuse Hotline: 1-866-654-3219 or (505) 476-4912
- New Mexico Crisis and Access Line: 855-662-7474
- New Mexico Rape Crisis Center: 505-266-7711
24 hours a day, 7 days a week, 365 days a year
New Mexico Peer to Peer Warmline
Call 3:30pm – 11:30pm or text 6pm – 11pm every day
711 for relay (hearing & speech impaired)
National Center for Disaster Fraud
Call 1-866-720-5721 or email email@example.com to report fraud related to COVID-19.
If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778)
The FDA is urging people to make blood donations during the coronavirus outbreak. Across the nation and in New Mexico, hospitals are in critical need of blood donations. Vitalant has four blood donation centers throughout New Mexico. Visit https://bloodhero.com/ or call 1-877-827-4376 to make an appointment or to see upcoming blood drive events.
The New Mexico Chapter serves families facing Alzheimer’s across the state through support groups, a 24/7 Helpline (1 (800) 272-3900), information kits, resources and referrals, training workshops, education conferences, a respite reimbursement program and advocacy.
Due to precautionary health measures, their physical offices in New Mexico are closed until further notice, though they are available by phone & email. Call (505) 266-4473.
There are also web chats available by visiting www.alzfdn.org and clicking on the blue and white chat icon on the lower right-hand corner of the page
- Tracking Coronavirus in New Mexico
- Tracking Coronavirus in Navajo Nation
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