Water Authority customers getting fraudulent phone calls

Coronavirus New Mexico

ALBUQUERQUE, N.M. (KRQE) – The Water Authority is warning customers of a phone scam. The company says it has received multiple reports from customers of fraudulent recorded phone calls regarding supposed overdue utility bills.

The recorded message tells customers they have overdue utility bills and their water service will be shut off due to nonpayment. The Water Authority says they will never call customers regarding overdue bills and won’t ask for banking or personal information over the phone.

In fact, all water shut-offs due to nonpayment have been suspended because of the pandemic. Customers are urged not to provide any personal information over the phone in response to these calls.

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