NEW MEXICO (KRQE) – Beginning in mid-August, utility shutoffs will resume across the state. The New Mexico Public Regulation Commission stopped disconnecting utility services for unpaid bills during the pandemic.
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The moratorium ended in May but has a 90-day transition period. This means customers who are behind on their bills could be cut off as soon as August 12. Utility companies say shutoffs are a last resort, and only happen after customers get multiple past-due notices.
Customers who have unpaid electric bills should contact EPE to get connected to the financial assistance they need. Customers can visit epelectric.com and chat with a Customer Care Team Member, call 1-800-592-1634 or email EPE at CustomerCare@epelectric.com to get more information on financial assistance.