Rio Rancho adjusts City Hall hours amid rising COVID-19 cases

Coronavirus New Mexico
city of rio rancho

RIO RANCHO, N.M. (KRQE) – The city of Rio Rancho announced Friday that in an effort to reduce stress on the healthcare system, Rio Rancho City Hall will close at 5 p.m. starting Nov. 9 until further notice. This is in response to the continuing rise in COVID-19 cases across the state, the city said.

According to a news release, the reason is to increase social distancing efforts, expand teleworking opportunities, and limit gatherings. The city says other city facilities will remain open in a limited capacity or have altered services and city personnel will continue to provide services to citizens electronically or by phone.

More information about departments, including contact numbers and email addresses:

  • Animal Resource Center
    • Adoptions by appointment only.
    • Call (505) 891-5075
  • Aquatic Center
    • Open for lap swimming only by reservation.
    • Reservations can be made by calling (505) 891-5230 from 8:00 a.m. – 5:00 p.m.
  • City Clerk’s Office (business licenses/registration and records requests)
    • Phone: 505-891-5004
    • Email:
  • City Manager’s/Mayor’s Office
    • Phone: 505-891-5002 or 505-891-5001
    • Email:
  • Development Services (permits, plan reviews, inspections)
    • Phone: 505-891-5005 or 505-891-5006
    • Email: or  
    • For plan submittals and special accommodations, call 505-891-5005
  • Financial Services (payments, alarm permit registration, and ambulance billing)
    • For Ambulance Billing, call 505-896-8393
    • For SAD payments, call 505-896-8806
    • For Escrow payments, call 505-896-8748
  • Libraries and Information Services Department
    • Offering hold pick up of library items.
    • Those wishing to place a library item on hold may do so by visiting or by calling the libraries.
    • Loma Colorado Main Library, (505) 891-5013 ext. 3033
      • Hours: Monday-Friday, 9:00 a.m. to 3:00 p.m.
    • Esther Bone Memorial Library, (505) 891-5012 ext. 3120
      • Hours: Tuesday-Saturday, 9:00 a.m. to 3:00 p.m.
  • Motor Vehicle Division (MVD)
    • By appointment only
    • Call (505) 896-8367
  • Municipal Court
    • Any attorney cases will be canceled and continued to a later date. Video arraignments and bond hearings will be held as normal on an as-needed basis. Court staff will still enter citations, take phone calls, and hold pro se arraignment hearings via telephone or virtually.
    • Court contact numbers:
      • Court Clerks: (505) 891-5999
      • Probation: (505) 891-5991
      • Email:  
  • Police Department
    • Non-emergency reporting:
      • Call the non-emergency number at (505) 891-7226
      • Visit
    • Records requests:
      • Email
    • Walk-in crime reporting (criminal damage, shoplifting under $500, fraud, etc.) is unavailable at this time, instead:
      • Call the non-emergency number at (505) 891-7226
      • Visit to file a report online
    • Obtain crash reports
      • Visit
  • Public Works (roadway maintenance and responding to roadway concerns)
    • To report issues, visit
  • Utilities
    • Payments can be made by mail, by calling 505-891-5211, or online at
    • For other Utilities related services like setting up a new account, call 505-891-5020 or email

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