ALBUQUERQUE, N.M. (KRQE) – New Mexico’s largest electricity provider PNM and New Mexico Gas Company announced on Monday, March 16 that they will be suspending electric service and gas disconnections due to the impact of the coronavirus.
PNM is suspending collection and credit reporting for nonpayment until further notice. Customers will be notified by PNM before billing and disconnection policies resume. New Mexico Gas Company announced that no customers’ service will be disconnected for nonpayment through at least April 6, 2020.
PNM’s payment centers will remain open and customers are asked to use self-serve options. New Mexico Gas Company customers are encouraged to pay by postal mail, online, or by calling their customer contact center.
At this time, NM Gas Company will be reducing its employees’ non-essential direct contact with customers and are asking customers to limit their visits to their walk-in offices. The company will continue to provide 24/7 response to gas leaks and emergency calls.
Payments can still be made online at PNM’s website. Customers are asked to refrain from visiting a payment center if they have recently traveled to a high-risk region.
Customers with NM Gas Company can sign up for electronic billing on the New Mexico Gas Company website or call 1-888-664-2726 to speak with a representative.
PNM says that when the coronavirus situation stabilizes and payments resume, communities will have programs to help provide relief to assist in helping catch up on your bill. The company will work with you to create payment arrangments so customers don’t have to worry about making one payment to become current on their account.
Additional information can be found on PNM’s website.