SANTA FE, N.M. (KRQE) – The New Mexico Human Services Department announced Thursday a new Pandemic-EBT hotline for parents who have questions regarding eligibility or want more information on the benefits. The hotline will be manned from 8:00 a.m. to 6:00 p.m., Monday through Friday.

Officials say the new hotline will help improve communication for customers. The departments highlighted some important bits of information to keep in mind:

  • If you have never received SNAP and received the summer P-EBT, the fall benefit will be issued onto the same card.
  • If you have never received SNAP and did not receive the summer P-EBT benefit, you will receive a P-EBT card before the end of October.
  • If you are an existing SNAP customer and received the summer P-EBT benefit on your SNAP EBT card, you will receive a separate P-EBT card for the fall benefit before the end of October.
  • Additional information or eligibility questions can be directed to the new P-EBT hotline at 1-833-415-0569.
  • If you need assistance in activating or replacing an EBT card, you can contact the card vendor, FIS Global at 1-800-843-8303.
  • For frequently asked questions and to view the amount of benefits issued based on each school schedule, you can visit the state’s website.