ALBUQUERQUE (KRQE) - New Mexicans having trouble signing up for healthcare under the Affordable Care Act, also known as Obamacare, or are confused how to do it, are not alone.
On Monday, President Obama addressed the website glitches causing huge headaches and announced plans to fix the problems.
Lots of New Mexicans have successfully signed up for the Affordable Care Act, but the office of the Superintendent of Insurance has also been fielding calls for help.
The new online marketplaces opened for enrollment October 1st. So far, the Superintendent of Insurance, John Franchini, says 1,000 businesses in New Mexico have applied successfully for policy exchange. That means 2,500 employees are signed up.
Franchini says it is a good turnout, but residents are calling the office saying that thay are having trouble connecting and sometimes can't access the site without a password.
The reason for the delays and the error messages is the unexpected high volume of applicants trying to access the site.
So while the website gets some work, Franchini has some advice on how to proceed.
“I would just tell them to wait for two weeks and go in two weeks from now because coverage doesn't start until January first. So we have to be patient and let them fix it," Franchini said.
Franchini says if residents have any questions, the should call him at 505-827-4299. He says he has staff on hand to help guide people through the process.
Some of the changes that President Obama has announced for the health care website include new options to apply by phone or email and the ability to view plans without having to fill out applications first.
To apply for the Affordable Health Care Act, click links below:
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