ALBUQUERQUE (KRQE) - An Albuquerque woman was surprised to find out she was on the collection list for unpaid red light camera tickets.
Marie Fuentes said she was called by CreditWatch a couple weeks ago.
CreditWatch is working on behalf of RedFlex to collect roughly $21-million in unpaid red light camera citations.
Fuentes was told she had a red light camera ticket from 2006 that she had not paid.
However, Fuentes said she never received that citation adding that she did get a ticket in 2009 but she had paid that ticket.
"CreditWatch told me they had sent me three notes but I've lived here at the same address for 19 years had the same phone number," said Fuentes.
After some calling around she was able to get the original citation mailed to her, this time she did received it.
However, seven years later that $100 ticket had turned into a $325 wallet buster.
"I'm a retired nurse so that's a fair little chunk of money," she said.
Fuentes contacted KRQE News 13 about her dilemma too asking how she could plead her case.
A RedFlex account manager then got in touch with Fuentes and told her while their records show notices were mailed, they could not prove she ever received them and considering she had paid a previous red light camera ticket in 2009 they were willing to give her the benefit of the doubt.
In the end RedFlex agreed to drop the late fees letting Fuentes pay the original $100.
"I would say let them hear your case because I always tell my daughter ask ya know and if they say no then you're not any worse off, but ask," said Fuentes.
While Fuentes said she is pleased she was able to get the fine lowered, she was disappointed she wasn't able to request a hearing to contest the ticket.
In an email to KRQE News 13, a RedFlex spokesperson said they are implementing a 'fairness doctrine' based on feedback from the city and the community after the start of the collection process.
Beginning immediately RedFlex said people who have two or fewer tickets will only have to pay $100 for each ticket, meaning the late fees are being waived.
Those with three or more tickets maybe able to get some of their late fees waived but RedFlex said it will be up to the individual collector to determine that.
RedFlex has also hired an arbiter to look into select cases that required individual consideration due to special circumstances.
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