ALBUQUERQUE (KRQE) - A new system for New Mexican's receiving unemployment benefits prompted a surge in calls and delays at the departments call center Monday.
The new system, which went on line Sunday is designed to cut down on fraud and streamline the process for claimants and employers. By Monday morning calls were pouring in from people who were having trouble logging on or filing their weekly certification.
Department of Workforce Solutions Secretary Celina Bussey tells KRQE News 13 says the system itself is working correctly. The problem, she says, is with so many people trying to learn and maneuver through the system at the same time.
Bussey says the new system also requires claimants to enter significantly more information which takes more time. That she says is to cut down on fraud and overpayments.
"This is all geared toward integrity. It's our goal to make sure we are providing accurate decisions on each and every claim." says Bussey.
Bussey says they have doubled their call center staff to 90 people to deal with the new system and the influx of calls. She says that is a permanent change.
As of noon Monday Bussey says 14,000 of the weekly 26,000 claimants were able to successfully file their required certification. She says Monday is traditionally their busiest day.
Claimants have until Saturday to file their claims.
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